If you would like to restore a reservation that was canceled by mistake, please refer to the guidance below and proceed accordingly.
If credit card information was not entered at the time of reservation
Please contact the store directly.
After consultation, if the reservation cannot be restored, we kindly ask you to make a new reservation.
If credit card information was entered at the time of reservation
Since we do not retain credit card information, we are unable to restore the reservation.
We apologize for the inconvenience and kindly ask you to make a new reservation.
The handling will differ based on the cancellation policy of the store where the reservation was made.
For information on cancellation fees and refund timing for canceled reservations, please refer to the following related help articles.
Related Page①:Check Cancellation Fees
Related Page②:Cancelling a Pre-Authorized / Prepaid Reservation
Related Page③:When Will My Charged Money Be Refunded?
Frequently Asked Questions
Q. I accidentally canceled my reservation. Can it be restored?
A: Canceled reservations cannot be restored, so please make a new reservation. If the cancellation policy is applicable, please contact the store directly to consult. Please note that restoration is not guaranteed depending on availability and the store's situation.
Q. I want to check whether my cancellation is subject to the cancellation policy.
A: The cancellation policy will be displayed during the cancellation process. Additionally, it is listed in the reservation confirmation email, so please check if you have it on hand.
Related Page:How to Cancel Your Reservation
Q. I would like a refund for the cancellation fee.
A: Refunds for cancellation fees are managed by the store, so we are unable to provide an answer. Please contact the relevant store directly.