You may be unable to reserve for your preferred date and time in the following situations:
- There are required fields that have not been filled in
- Your preferred date/time is already fully booked.
- Impact of Restaurant Settings
Related Page:Displayed Messages
Related Page:Unable to Complete Reservation
Fields outlined in red or marked with red text saying [REQ] must be completed.
How to Fix:Please fill in all required fields before proceeding to the reservation confirmation page.
Error message: No tables are available for [Number of Guests] on [Date and Time],but [Alternative available times] or [Alternative available times] are available
If you are unable to proceed to the reservation confirmation page even after entering all required information, it is likely that reservations are already full.
How to Fix:Please select a different date or time. If you wish to check availability, please contact the relevant restaurant directly.
Error message: No course menus are available at the selected time
If you are unable to proceed to the reservation confirmation page even after entering all required information, it is likely due to restrictions set by the restaurant.
Depending on the selected table or course, there may be restrictions on specific days, times, or number of guests. In such cases, even if seats appear to be available, you may not be able to select them.
Additionally, depending on the restaurant, multiple reservations under the same name or consecutive reservations within a short period may be restricted.
Some seats are occupied
If you are making a reservation at a restaurant where selecting a seat category is mandatory, there may be no availability for the specific "seat category" you have selected.
(Example: Table seats may be available, but terrace seats are not.)
How to Fix:Please select a different seat category and try again.
No menu available for the selected reservation date
How to Fix:Please wait until the menu becomes available. For information regarding when reservations open for the menu, please contact the restaurant directly.
Reservations are only available via a dedicated URL due to special operating settings (e.g., limited-time restaurants, pop-up cafes, or limited-edition menus)
How to Fix:Please check the official website or official social media channels to confirm that you are accessing the reservation page via the correct, dedicated link.
Frequently Asked Questions
Q: I cannot select a menu (course). What should I do?
A: The selected menu may not meet the requirements for the chosen date, time, and number of guests.
Some courses have restrictions regarding specific days, times, or the number of guests. Please try changing the date, time, or number of guests and try again.
Q: Why can’t I make a reservation even though there are available seats? Is this a system error?
A: This may be due to restrictions set by the restaurant.
Depending on the selected table or menu course, there may be limitations based on specific days, times, or the number of guests.
Even if seats appear to be available, you might not be able to select them if they do not meet these criteria.
Additionally, some restaurants restrict multiple reservations under the same name or consecutive reservations made within a short period.
It is also possible that the issue is caused by your network environment or the device you are using.
- Change the selected course, date, or time.
- Clear your browser/app cache, wait for a while, and then try to make the reservation again.
Related Page:Experiencing TableCheck Page Slowness / TableCheck Page Does Not Load Properly
If these steps do not resolve the issue, please contact the restaurant directly.