For inquiries related to reservations, menu details, payments, refunds, or similar topics, please contact the property directly.
This website serves as the help center for the TableCheck system.
Unfortunately, we cannot respondto inquiries regarding the following on behalf of the properties. Thank you for your understanding.
(Examples)
I would like to know about the cancellation policy.
I want to know if it’s possible to make a reservation for one person.
I would like to make a reservation for a large group, but it’s not available online.
I want to change the number of guests or the reservation date.
I want to change the email address associated with my reservation.
I’m unable to change or cancel my reservation online.
I want to check table availability.
I would like to reserve the 〇〇 course / know which dates it's available.
I want to know more details about the menu.
I want to know if allergy-friendly menu options are available.
I’d like to see the drink menu.
I would like to request a celebration plate for an anniversary.
I would like to request a private room.
I want to know if lunch or afternoon tea is available.
I want to know if vegetarian, vegan, or halal menus are available.
I want to know if special requests (such as dietary restrictions) not listed online can be accommodated.
Etc.
(Examples)
I haven’t received my refund / I would like to know the timeline for the refund.
I would like to request a refund for the cancellation fee.
I want to know what payment methods are accepted on the day of my visit (e.g., credit card, cashless payment, QR code payment, vouchers, promotions, discount coupons, etc.).
I want to know what is included in the service charge.
Etc.
(Examples)
I would like to know if there is parking available.
I may be delayed in arriving. Could you please inform the restaurant about the delay? (e.g., public transport delays, traffic, delays due to the customer’s circumstances)
I want to know if takeout is available.
I would like to know if outside food or drinks can be brought in.
I want to know if babies or children are allowed.
I would like to know if pets are allowed.
I want to know about the dress code.
I would like to inquire about the restaurant's policy in case of bad weather (rain, typhoon, snow, etc.).
Etc.