For inquiries related to reservations, menu details, payments, refunds, or similar topics, please contact the property directly.
This website serves as the help center for the TableCheck system.
Unfortunately, we cannot respond to such inquiries on behalf of the properties. Thank you for your understanding.
- Inquiries About Reservations
- Inquiries About Payments
- Inquiries About Your Visit
- Unable to Find The Venue's Contact Details
- Unable to Contact Venue
(Examples)
- I want to change the number of guests or the reservation date.
- I need to update the email address linked to my reservation.
- I cannot modify or cancel my reservation online.
- I want to check table availability.
- What are the cancellation fees for my booking?
- I want to book a specific course menu or check available dates.
- Can you tell me more about the menu?
- Are allergy-friendly or vegetarian options available?
- Do you have drink menus or anniversary platters?
- Can I book a private room?
- Does the property offer lunch or afternoon tea?
- Can I bring my dog?
- Is smoking allowed?
- Are special requests (e.g., dietary restrictions) not listed online available?
Etc.
(Examples)
- I haven’t received my refund—when will it be processed?
- I want to know what payment methods are available on the day of the event (credit card, QR code payment, preferential coupons, special offers, discount coupons, coupons, etc.)
- Can I request an official receipt?
- I want to know what is included in the service fee.
Etc.
Inquiries About Your Visit
(Examples)
- Is parking available?
- Can I order takeout?
- Is bringing outside food allowed?
- I want to know if babies/children are allowed
- Are pets allowed?
- What is the dress code?
- Will the property operate during bad weather (e.g., rain, typhoon, snow)?
- I might arrive late due to unforeseen circumstances—how do I inform the property?
Etc.
- Try searching online using the venue name or company as keywords.
→Contact the property via their inquiry form or the phone number listed on their website.
We are unable to provide contact details for venues that are not publicly available.
Thank you for your understanding.
(Examples)
- The property only accepts phone inquiries, and I cannot get through despite repeated calls.
- I submitted an inquiry via the contact form but haven’t received a reply.
- The property is overseas, and I cannot contact them via phone.
Note: Response times may vary based on the venue's business hours. If you can’t reach them immediately, please try again later.