There are several possible reasons why your reservation may not be completed.
This page provides a summary of common errors that may occur when making a reservation and how to resolve them. Please check the appropriate section based on the type of error you are experiencing.
Below are six common causes and how to address each one.
Even if the error message displayed is not listed here, the issue may fall under one of the categories below.
- Network or Browser Issues
- "Failed to create payment" Error
- High-Value or International Transactions(e.g., booking a restaurant in Japan from abroad)
- Errors During 3D Secure Authentication
- Unexpected System Error Displayed
- “Error occurred during 3D Secure processing” Message
- Input Errors
- Temporary Server Load or System Issue
Common Symptoms:
- Screen gets stuck on “Processing Reservation”
- Page freezes without showing an error
How to Fix:
- Use the latest version of a supported browser (Google Chrome / Safari)
- Move to a location with a more stable internet connection
- lear cache or try a different browser
Possible Causes:
- Insufficient funds on the card
- Card has expired
- Blocked by card issuer's security policy
- Connectivity or security-related issues
How to Fix:
- Use a valid credit card
- Ensure your card supports 3D Secure and settings are correctly configured
- Try again using a different browser or network
Possible Cause:
- The card issuer has placed the transaction on hold
How to Fix:
- Contact your card issuer for approval, then try the reservation again
Common Symptoms:
- Error appears after entering a password
- Cannot proceed past the authentication screen
How to Fix:
- Verify that 3D Secure settings are properly set up with your card issuer
- Check your password or reset your ID/password if you've tried multiple times
- Try using a different card
- Check for possible network-related issues
Possible Causes:
- Failure during 3D Secure authentication
- Incorrect card details entered
- Unsupported card type
How to Fix:
- Please contact your card issuer to confirm the issue
Possible Cause:
- Device-specific issue (e.g., pressing the browser’s back button)
How to Fix:
- Try again using a different browser or device
Examples:
- Invalid phone number or email address format
- Required fields left blank
How to Fix:
- Double-check that all fields are correctly filled
- Make sure there are no missing required fields
Common Symptoms:
-
Blank screen
-
No response when pressing the reservation button
-
Stuck loading animation
How to Fix:
- Wait a little while and try again later
Note:
This page serves as a comprehensive guide to various errors that may occur when making a reservation. For more detailed information, please refer to the individual pages linked in each section.
Frequently Asked Questions
Q. I received an error message, but I’m not sure what to do.
A：Please refer to the six common causes listed above. Even if the message differs, multiple causes may be involved.
Q. What does “Failed to create payment” mean?
A：This is a general error that may appear due to credit card authentication issues or network conditions. Please check the recommended solutions above.
Q. What is 3D Secure?
A：It is an identity verification service provided by credit card companies. You may be required to enter a password or a one-time code.
Q. The screen won’t move past “Processing Reservation.”
A：Try clearing your cache or using a different browser.