Issuing e-Receipts – Help Center for Diners

The online receipt can only be issued under the following conditions when payment is made through the TableCheck system:

TableCheck Pay (hereafter referred to as TC Pay)
Reservation Fee
Pre-payment
Temporary Hold
*Temporary Hold = This does not apply to dining charges, as it is for cancellation protection. However, if the dining charges are paid via TableCheck from the temporarily held amount, you can check the receipt as described on this page.

If the above conditions are not met, online receipts cannot be issued.

Furthermore, regarding the issuance of receipts, we kindly ask that you issue them online by yourself.
Please note that we and the reservation restaurant are unable to issue receipts on your behalf.

When issued from TableCheck My Page
To be issued from the reservation confirmation/payment completion notification e-mail
Troubleshooting When You Cannot Generate a Receipt

When issued from TableCheck My Page

You can check your payment history on TableCheck My Page.

To be issued from the reservation confirmation/payment completion notification e-mail

1．Open the reservation details screen from the reservation confirmation e-mail or payment completion e-mail.

E-mail.png.png

2．Enter the phone number or e-mail address you entered when making your reservation and click [View Full Reservation Details.]

3．Select the link under [You may download an e-Receipt for your payment below] to receive your receipt in PDF format.

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Please note the following

Resend of the reservation confirmation e-mail is available only to the restaurant that made the reservation.Please contact the restaurant directly to request resending
Once a receipt has been issued, it is not possible to change the name of the recipient.,

■ Starting April 1, 2025, the content on receipts and usage statements will gradually change.
Both the receipt and the usage statement will be included in a single PDF file, with the following information:

Receipt:
Description: For TC point purchase
Usage: Voucher purchase

Usage Statement:
Usage: Used for dining payment, etc.

Please refer to the article below for information on issuance for reservations made after April 1.

Troubleshooting When You Cannot Generate a Receipt

A blank page appears after tapping the receipt button (Android)

Since the download was successful, please check the following method.

Open “Chrome.”
Open the browser menu screen (three-point reader)
Tap “Download” from the menu button in the upper right corner
Files downloaded in the past are listed.

"This file cannot be opened" appears and the receipt cannot be downloaded or is garbled

For some PDF files, if you open the receipt with a PDF-specific tool, it may not be downloadable or may appear garbled. To prevent garbled text, we recommend opening the PDF file in a browser such as Google Chrome or Microsoft Edge.

If this does not resolve the issue, please clear your cache, close all open browsers, and then try to re-issue the receipt via the reservation confirmation email or your account page.

An error occurs, and the screen does not progress, and the file cannot be opened

This issue is likely related to the browser or device you are using. Please check the following methods and try again in a stable network environment.

Clear cache
Delete cookies
Restart the browser (for smartphones, swipe up to close it)
Restart your device
Change your browser or device
Update the operating system to the latest version

When printing, "Unreadable characters" appears

The issue may be related to fonts, printer drivers, or character encoding. Please check the following methods.

Change your browser
Update the printer driver to the latest version
Change the printer driver's setting to "Always use TrueType fonts"
If the source file for the PDF is available, re-export the PDF with the font embedding setting
If you cannot obtain the source PDF, try printing the document as an image

Frequently Asked Questions

Q: Please issue a receipt.
A: We regret to inform you that receipts can only be issued online by you, the customer. Please issue the receipt yourself online.

Q: I cannot issue a receipt, can you send it to me?
A: Unfortunately, we cannot issue or send receipts on your behalf. Receipts can only be issued online by you, the customer.
If you are unable to issue the receipt, please try the following solutions.

▼ If a blank page appears on Android
The download has been completed. Open "Chrome," tap the three-dot menu (︙) in the top-right corner, select "Downloads," and check your receipt PDF.

▼ If "This file cannot be opened" appears or the file is garbled
Do not open the file with a PDF-specific app; instead, open it in a browser like Google Chrome or Microsoft Edge. If the issue persists, try clearing your cache and reattempt the process.

▼ If an error occurs and the file cannot be opened
This issue may be caused by your device or browser. Try clearing cache and cookies, restarting the browser, restarting the device, or using a different device or browser.

Q: I get an "Access Denied" message and cannot issue a receipt.
A: If the "Access Denied" error message appears when you press [View Full Reservation Details,] it may be due to one of the following conditions:*This issue is only displayed on mobile devices.

Phone number or email address is not entered
You pressed [View Full Reservation Details] without entering either the phone number or email address you used when making the reservation
The phone number or email address you entered does not match the one you provided when making the reservation

Please check the above and try issuing the receipt again.

Q: I cannot issue a receipt because I forgot my password.
A: If you have forgotten your password, please follow the steps to reset it.
Once you have logged in with your new password, you can try issuing the receipt again.

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