In compliance with recent regulations, TableCheck has implemented the mandatory 3-D Secure identity verification service to help reduce the risk of unauthorized credit card use by confirming your identity when making reservations with your credit card.
A password entry screen may appear when a credit card is entered into TableCheck's system, requiring authentication of the cardholder's identity. This page explains possible causes of authentication failures and how to resolve them.
- Error display and main causes of 3D Secure authentication failure
- How to Handle 3-D Secure Authentication Failures
Error：We encountered an error while attempting to create your reservation.Your reservation was not created. Please try again.
Possible Cause：
- 3D Secure application and settings have not been completed.
- Customer failed to complete OTP (One Time Password) authentication
- Incorrect card information entered: card number, expiration date, or CVV (security code)
- Incorrect billing address, zip/postal address, or zip/postal code verification fails
- Card types not supported Related Article：Acceptable Credit Cards
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Error：Error occurred during 3D Secure processing
Possible Cause：
- Influence by the device environment, such as pressing the “back” button on the browser
- Your browser and network environment
How to Handle 3-D Secure Authentication Failures
Consider the following solutions:
- Confirm with your card issuer that 3-D Secure setup was completed correctly.
The authentication will fail if the password or other information has been entered incorrectly. After confirming that the card supports 3-D Secure, please double-check that the setup has been completed properly. Additionally, if you are using a family card, some issuers may require individual settings for each card, so be sure to confirm with the card issuer.
- Reset your ID/Password.
Depending on the card issuer, your account may be locked for security reasons after multiple incorrect attempts to enter your ID or password. If this happens, please reset your ID or password. Most card issuers provide a "Forgot ID/Password" option on their website for you to unlock your account.
- Contact your card issuer.
If the above solutions didn't resolve the issue, or if the cause is unclear, please contact your card issuer. The transaction may have been flagged by a fraud detection system. Factors like the website, transaction type, or amount can lead to a block, even if the card has worked before. In such cases, contact your card issuer for further assistance.
Main Points
- 3-D Secure is vital for keeping online transactions safe and secure.
- Password management is key.
- Contact the card issuer with any questions or concerns.