I received an email titled "Notification of Refund Completion – Help Center for Diners

After you cancel a reservation, once the refund is completed, we will notify you by an email like the one below.

Who receives this email

Reservations where payment has been completed via online pre-payment and the restaurant has finished processing the refund.

*This applies only to reservations that were successfully confirmed at the time of booking.

*If your reservation was not confirmed at the time of booking, please refer to the following Related Page.

Regarding the Timing of Email Delivery

A system-generated email titled "Notification of Refund Processing" will be sent automatically within a few days after cancellation.
*Please note that depending on the restaurant, the refund may be processed manually by the restaurant staff.

Email sample

About refund timing

Even if the refund process has been completed, it may take several months to appear on your card statement.
The actual timing of the credit to your account varies by card company, so please contact your card issuer directly.

Related Page:When Will My Charged Money Be Refunded?

Please note that if the cancellation fee is 100% of the payment amount and no refund is issued, automatic refund processing will not be performed as there is no amount to refund.

Frequently Asked Questions

Q: When will the refund be credited to my account?
A: The refund process has been completed, but it may take several months before the funds are credited to your account. For the refund timing, please check with your card issuer.

Related Page:When Will My Charged Money Be Refunded?

Q: I received a refund email but do not see the refund in my account
A: The refund process has been completed, but depending on your financial institution, it may take several months for the refund to be reflected on your card and then credited to your account.
Also, even if you contact your financial institution, they may not be able to confirm the status immediately. In that case, we recommend waiting some time before inquiring again.

Q: I accidentally canceled my reservation and received a refund-completed email
A: The refund for the canceled reservation has already been completed. Canceled reservations cannot be restored, so please make a new reservation. Please note that, depending on availability and the restaurant’s circumstances, restoration is not always guaranteed.

Q: I haven't received a refund confirmation email. What should I do?
A: Refund completion emails are sent only for reservations that involve actual payments, such as those marked as Advance Purchase Required.

Related Page:When Will My Charged Money Be Refunded?

We are unable to resend refund confirmation emails.
To check whether the refund has been processed, please contact the relevant restaurant directly. If you made the reservation while logged in, you can also check from My Page > [Payment history.]

Q: I received an email confirming a refund, but I don't know which reservation it's for.
A: Please check the email body — it contains the relevant restaurant name and reservation ID.

If you received a refund confirmation email you do not recognize, it is possible that another customer or the restaurant accidentally entered your email address when making a reservation. For steps on how to proceed, please refer to the help article below.

Q: The amount shown in the refund confirmation email is different from the refunded amount. Why is that?
A: The refund amount is processed by the restaurant in accordance with its cancellation policy.

Because each restaurant sets its own cancellation policy, we are unable to answer questions about whether a refund will be issued.
We do not have the authority to determine refund eligibility or to perform refunds, so please contact the relevant restaurant directly.

Q: The refund completion email doesn't include a reservation ID. Where should I check?
A: If you booked while logged in, please go to My Page → [Bookings] and look for the reservation that matches the restaurant name shown in the email.
*If you booked without logging in, or used a different email address or phone number, the reservation may not appear on My Page. In that case, ask the relevant restaurant to resend the reservation confirmation and link the reservation to your account.

If you booked without logging in or used a different email/phone number, the reservation may not appear on My Page. In that case, please request the confirmation email to be resent by the restaurant.

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