How to check the cancellation fee is outlined as follows:
To check the cancellation policy, please click on the "Reservation Confirmation" in your reservation confirmation email or on the reservation screen. The cancellation policy will also be displayed when processing the cancellation if it applies.
Related Page ①:How to Check Your Reservation History
Related Page ②:How to Cancel Your Reservation
Related Page ③:Changing Reservation Date, Time, Number of People, Menu, etc.
Please be aware of the following:
- The cancellation policy is set by the restaurant, so we are unable to provide details. Please contact the respective restaurant directly for further information.
- Some restaurants may charge a cancellation fee. This may apply even for changes in the number of people or the reservation time.
- The cancellation policy will be displayed on the cancellation/change screen, so please be sure to check it before proceeding with the change.
Whether a cancellation fee is shown depends on whether the cancellation falls under our Cancellation Policy.
If the cancellation policy is not violated
The actual charge is not shown elsewhere.
If the cancellation policy is violated
It appears in red above the "Cancellation reason" field on the cancellation screen.
Please check the cancellation policy and follow the steps outlined below.
If the cancellation policy is not violated
If the reservation was canceled, it cannot be restored, so please make a new reservation.
If the cancellation policy is violated
Since we do not store credit card information, we cannot restore the reservation. Please make a new reservation.
If you wish to restore the reservation, please contact the restaurant directly to discuss the matter.
For information on the timing of refunds for canceled reservations, please check the following related help article.
Related Page:When Will My Charged Money Be Refunded?
Frequently Asked Questions
Q: I accidentally canceled my reservation. Can it be restored?
A: Canceled reservations cannot be reinstated, so please make a new reservation.
If this would conflict with the cancellation policy, please contact the restaurant directly to discuss.
Please note that, depending on seat availability and the restaurant’s circumstances, reinstatement may not always be possible.
Q: Does my reservation fall under the cancellation policy?
A: The applicable cancellation policy is displayed on the cancellation screen, so please check it first.
The same cancellation policy is also stated in the reservation confirmation email.
Related Page:How to Cancel Your Reservation