How to check the cancellation fee is outlined as follows:
To check the cancellation policy, please tap on the [Reservation Confirmation] in your reservation confirmation email or on the reservation screen. The cancellation policy will also be displayed when processing the cancellation if it applies.
Related Page:How to Check Your Reservation History
Related Page:How to Cancel Your Reservation
Related Page:Changing Reservation Date, Time, Number of People, Menu, etc.
Please be aware of the following:
- The cancellation policy is set by the restaurant, so we are unable to provide details. Please contact the respective restaurant directly for further information.
- Some restaurants may charge a cancellation fee. This may apply even for changes in the number of people or the reservation time.
- The cancellation policy will be displayed on the cancellation/change screen, so please be sure to check it before proceeding with the change.
Whether a cancellation fee is shown depends on whether the cancellation falls under our Cancellation Policy.
If the cancellation policy is not violated
The actual charge is not shown elsewhere.
If the cancellation policy is violated
It appears in red above the [Cancellation reason] field on the cancellation screen.
Reservations that have been cancelled cannot be restored. Please make a new reservation under your desired conditions.
Even if a reservation was cancelled by mistake, a cancellation fee will apply if the cancellation falls under our cancellation policy.
Related Page:Cancellations Due to Unavoidable Circumstances or Personal Reasons
Please note that we are unable to advise on whether cancellation fees are eligible for a refund. For refund-related inquiries, please contact the relevant restaurant directly.
Related Page:Cancelling a Pre-Authorized / Prepaid Reservation
Frequently Asked Questions
Q: I accidentally canceled my reservation. Can it be restored?
A: We cannot restore a canceled reservation. Please make a new reservation with your desired details.
Even if you canceled by mistake, a cancellation fee will apply if the cancellation violates restaurant's cancellation policy.
Related Page:Cancellations Due to Unavoidable Circumstances or Personal Reasons
Q: Does my reservation fall under the cancellation policy?
A: The applicable cancellation policy is displayed on the cancellation screen, so please check it first.
The same cancellation policy is also stated in the reservation confirmation email.
Related Page:How to Cancel Your Reservation