There are multiple reasons why an error occurs during the reservation process and the reservation cannot be confirmed.
The following is a list of typical cases.
- Reservation is in process and will not proceed.
- An error message “Payment could not be created” is displayed on the reservation confirmation screen (credit card information entry screen).
- Out-of-country restaurant reservations, high payment
- Error after entering password in 3D Secure Authentication (Identity authentication service)
1)Reservation is in process and will not proceed.
- Using a browser that is not guaranteed to work
- Internet during connection has been cut off in the middle of the connection.
2)An error message “Payment could not be created” is displayed on the reservation confirmation screen (credit card information entry screen).
- Insufficient credit available on your card
- Card expiration date
- Waiting for authorization to use card
- Violation of the card brand's security policy.
- Depends on your Internet environment
- Out-of-country restaurant reservations, high payment
3）Error after entering password in 3D Secure Authentication (Identity authentication service)
- 3D Secure application and settings have not been completed.
- The card you are using does not support 3D Secure authentication.
- Incorrectly entered password or personal information
- The credit card company has determined that there is a possibility of fraudulent use
- Impact of network problems