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What to do if you made a duplicate reservation

We will guide you on how to handle potential duplicate reservations on TableCheck as follows. Please also check the cancellation policy and whether prepayment applies. 

Related Page:How to Check Your Reservation History
Related Page:Check Cancellation Fees
 

 

 

If you are not a member (no account, guest booking, phone booking, etc.)

Check your reservation confirmation email/SMS

Search your email folders or SMS for the “restaurant name,” “TableCheck,” or “reservation.”
Please check if you have received multiple confirmation notifications for the same restaurant, on the same date, around the same time.

Related Page:Unable to Receive TableCheck Email Notifications
 

 

If you are a member (booked after creating an account and logging in)

Log in to My Page and check “Reservations.”

From the displayed reservation list, check whether there are multiple reservations at the same restaurant on the same date and time.
The reservation history shows information booked while you were logged into My Page.
Also check whether you have any reservations made under an account created with different contact details (a different email address/phone number).

Related Page:Reservation Doesn't Appear on MyPage
 

 

 

Please check whether you have received an email titled “Refund Process Notification.”

If an error occurred while processing your reservation, the charged amount has been refunded to the credit card you entered at the time of booking. No action is required on your part.

Related Page:An email with the subject "Notification of Refund Process" has been received.

If you attempted to make a reservation multiple times at the same restaurant before receiving the email, please check whether your intended reservation has been finalized.
If you have duplicate reservations, cancel the unnecessary one(s) as soon as possible. Leaving duplicate reservations unattended may be treated as a no-show.
Search for articles about cancellation policies

 

 

 

The process varies depending on the restaurant’s cancellation policy.

 

If the cancellation policy is not violated

Please check the cancellation policy and cancel your reservation.
Related Page:How to Cancel Your Reservation


If you are unable to cancel through our system, we are unable to cancel on your behalf.
We apologize for the inconvenience, but please contact the restaurant directly.

The timing of the refund varies depending on your card company and payment method. For the refund timing of a canceled reservation, please check with the restaurant or your card issuer.
Refund (void) process flow

 

If the cancellation policy is violated

No refund will be issued if you cancel during a non-refundable period or if the restaurant has a non-refundable cancellation policy.

As each restaurant sets its own cancellation policy, we are unable to confirm details or determine refund eligibility. Please contact the restaurant directly.

 

 

Frequently Asked Questions

Q: I received two emails, but only one appears in my reservation history.
A: Match the “Reservation ID” in each email and check each reservation from “Reservation details.”
The following types of reservations may not appear in your history.

  • Created with a different email address or phone number (guest reservation)
  • Booked without logging in, so the reservation is not linked to My Page
  • The reservation is linked to a different account

Related Page:How to Check Your Reservation

Q: Will duplicate reservations that were prepaid be refunded?
A: Refund eligibility follows the restaurant’s cancellation policy.
The application of cancellation fees and the refund method/timing vary by the restaurant’s rules and the payment method. Before canceling an unnecessary reservation, check the cancellation policy section in your confirmation email and, if needed, consult the restaurant.

Q: I didn’t receive the email, so I can’t cancel.
A: Search your inbox for “TableCheck,” “reservation,” or the restaurant name to find the confirmation email. If you cannot find it, please also check your spam folder.
If you would like it resent, check your receiving settings and ask the restaurant.
Emails are automatically sent from the sending-only address no-reply@tablecheck.com.
Related Page:Unable to Receive TableCheck Email Notifications

Q: I want to cancel online but cannot.
A: Please contact the restaurant directly.
Immediately before your visit or after the cancellation deadline, cancellation cannot be made online. No-shows may incur cancellation fees, so contact the restaurant as soon as possible.
If the restaurant has not listed contact details on TableCheck, check the restaurant’s official website or social media.

Q. I accidentally made duplicate bookings at different restaurants for the same date and time.
A: Please contact the restaurant you will not visit as soon as possible.
As it may conflict with the restaurant’s cancellation policy, cancel any unnecessary reservation as early as you can.

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