If you have received an email titled "Notification of Refund Process," the following situation may have occurred.
An error occurred during the reservation process. As a result, the reservation was not completed, but the payment was successfully processed.
Due to the reservation error, the charged amount has already been refunded to the credit card you provided at the time of booking.
If you attempted to make multiple reservations at the same restaurant before receiving the email, please check whether your intended reservation has been successfully confirmed. If you have multiple confirmed reservations, please cancel any unnecessary ones.
Related Help Articles：：How to Check Your Reservation HistoryRelated Help Articles：：How to Check Your Reservation
Email Sample
Frequently Asked Questions
Q. received an email saying that my reservation was canceled.
A：If the title of the email is "Notification of Refund Process,"
it
means
that an error occurred during the reservation process.A refund is currently
being
issued.Please check to confirm whether your intended reservation has
been
successfully
completed.
Q. I received a refund notification due to an error, but when I check my reservation, I see duplicates.
A：An error occurred during the reservation process, which caused the reservation to fail while the payment was processed.Please review your reservations and cancel any that are not needed.