Online receipts can be issued from the time of payment only when reservations are made under the following conditions
When you pay for food and beverage on the TableCheck system (TableCheck Pay (hereafter called TC Pay), Booking Fee, pre-payment, and temporary reservation)
※However, if you have paid for food and beverage on TableCheck from the tentatively reserved amount on the day of the event, you will receive a receipt as shown on this page.
Please contact your restaurant to make a request.
- When issued from TableCheck My Page
- To be issued from the reservation confirmation/payment completion notification e-mail
- Troubleshooting When You Cannot Generate a Receipt
You can check your payment history on TableCheck My Page.
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1．In TableCheck, select “Account” and then “Payment History”. ※Login required. |
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2．Select the desired reservation for which you would like to receive a receipt.
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3．Enter the name to which the receipt should be addressed and select the “Issue Receipt” button. |
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4．Receipts can be issued in PDF format.
Once a receipt has been issued, it is not possible to change the name of the recipient.
Receipts can be reissued using the same procedure. The word “Reissue” will be printed on the reissued receipt.
■ Starting April 1, 2025, the content on receipts and usage statements will gradually change.Both the receipt and the usage statement will be included in a single PDF file, with the following information: Receipt: |
1．Open the reservation details screen from the reservation confirmation e-mail or payment completion e-mail.
2．Enter the phone number or e-mail address you entered when making your reservation and click “View Reservation Details”.
3．Select the link under “Click here to download your receipt” to receive your receipt in PDF format.
- Resend of the reservation confirmation e-mail is available only to the restaurant that made the reservation.Please contact the restaurant directly to request resending
- If you wish to obtain a receipt from the “Reservation Confirmation E-mail” or “Payment Completion Notice E-mail”,
■ Starting April 1, 2025, the content on receipts and usage statements will gradually change.
Both the receipt and the usage statement will be included in a single PDF file, with the following information:
Receipt:
Description: For TC point purchase
Usage: Voucher purchase
Usage Statement:
Usage: Used for dining payment, etc.
Please refer to the article below for information on issuance for reservations made after April 1.
[For Reservations on or After April 1, 2025] About Receipts and Usage Statement
A blank page appears after tapping the receipt button (Android)
Since the download was successful, please check the following method.
- Open “Chrome.”
- Open the browser menu screen (three-point reader)
- Tap “Download” from the menu button in the upper right corner
- Files downloaded in the past are listed.
Unable to download the receipt or the text appears garbled
For some PDF files, if you open the receipt with a PDF-only tool, it may not download or garbled text may appear. To avoid garbled text, please open PDF files with a browser such as Google Chrome, Microsoft Edge, etc. to avoid garbled text.
An error message appears and the file cannot be opened
These issues are likely caused by your browser or device.
Please try the following steps under a stable internet connection:
- Clear your browser cache
- Delete cookies
- Restart your browser (on smartphones, swipe up to fully close the app)
- Restart your device
- Try a different browser or device
- Update your OS to the latest version
Related Article：Page Gets Stuck While Payment is Being Processed / Error Message "Failed to Create Payment" is Displayed
If you see a message such as “There are unreadable characters” when printing
This may be caused by font settings, printer drivers, or character encoding.
Please try the following:
- Change your browser
- Update your printer driver to the latest version
- Set your printer driver to “Always use TrueType fonts”
- If you have access to the original file, re-export the PDF with embedded fonts
- If you cannot obtain the original PDF file, try printing as an image