After the restaurant processes the refund (cancellation), it usually takes about 1 to 2 weeks for the transaction information to be communicated to your credit card company or bank. Once they receive this information, your credit card company or bank will process it and issue the refund to your account. Therefore, please note that it may take several months for the refund to be reflected in your bank account.
We kindly ask that you first confirm with the restaurant whether the refund process has been completed. If the restaurant has already processed the refund, please contact your credit card company or bank directly for further assistance.
*Please be assured that your money will be refunded even if it takes some time.
◉Refundable Deposit (Authorization hold) case
There are 3 steps for the refunding
1. The voiding of your authorization procedure should be done by the merchant.
* Please contact the shop whether your authorization hold has been voided or not.
2. Your card issuer/bank receives the transaction.
3. You will see the refunding status on your account detail, then you could ask for the refunding timing to your card issuer/bank.
*There might be a possibility to take much time in this process especially when uses it in a foreign country.
Unfortunately, we have nothing for helping the card issuer receives those data faster. Please just wait until you can confirm the money back to your account.
◉Advance Purchase (Prepaid) case
There are 3 steps for the refunding.
1. The refunding your payment procedure should be done by the merchant.
The restaurant has done with the refunding process.
2. Your card issuer/bank receives the transaction.
You will see the refunding status on your account detail, then you could ask for the refunding timing to your card issuer/bank.