After the restaurant processes the refund (cancellation), it usually takes about 1 to 2 weeks for the information to be transmitted to your card company or bank. After that, your card company or bank will receive and process the information, and the amount will be refunded to your account. Therefore, it may take several months for the refund to be deposited into your account.
Please first confirm with the restaurant where you made the reservation whether the refund has been processed. If the refund process has been completed at the restaurant, please contact your card company or bank directly.
We sincerely apologize, but for the following reasons, we are unable to provide a specific refund date.
- Once the refund (cancellation) process is completed by the restaurant, neither the restaurant nor our company can track the subsequent status of the process.
- Inquiries to your card company must be made directly by the cardholder.
The number of days required for the refund to be completed may vary depending on your financial institution.
Even if you contact your financial institution, they may not be able to immediately confirm the status.
In that case, we recommend checking again after some time has passed.
Even if you contact your financial institution, they may not be able to immediately confirm the status.
In that case, we recommend checking again after some time has passed.