Since an unexpected payment notification was received, if you want to confirm which restaurant the payment was made at, you can check using one of the methods below.
For the following people:
- Received an unexpected payment notification and want to confirm which restaurant the payment was made at
- A charge appears on the credit card statement (usage summary) that you don't recognize
- You have made a reservation but don't know which restaurant the charge is from
- You received an unexpected charge even though you didn't make a reservation
For those with an account (members)
Log in to your TableCheck account and check the payment history.
*If you made a reservation without logging in, the payment history will not be displayed, so please check the reservation confirmation email.
Related Page:Viewing payment history for reservations paid by credit card
For both account holders and non-account holders (members/non-members)
Check from the reservation confirmation email.
*The reservation confirmation email is automatically sent from the send-only address "no-reply@tablecheck.com" check if you have received it.
Related Page:How to Check Your Reservation
Depending on the restaurant you used, the credit card usage statement may come under the name TableCheck or the restaurant's name.
Example of notation
① TABLECHECK〇〇〇 (The 〇 part is the restaurant name)
② TABLECHECK△△△ (The △ part is the company name operating the restaurant)
③ TABLECHECK reservation fee (only for restaurants with reservation fees)
*Due to character limits, the restaurant or company name may be abbreviated or cut off.
■ From April 1, 2025, for reservations made from this date onward, the notation will gradually change. The restaurant or company name will not be listed, and it will only show "TABLECHECK," "TableCheck online payment," or "TABLECHECK reservation fee."
*Some restaurants may not change the notation, in which case the example notations above (①, ②, or ③) will be used.
When "TABLECHECK," or "TableCheck online payment" appears and the restaurant or company name is not listed, it likely means that the reservation was made through the following channels:
- Reservation through TableCheck
- Reservation from the restaurant's official website
Frequently Asked Questions
Q: I received an unexpected charge. Could it be unauthorized usage?
A: If you have received an unexpected payment, check if you made a reservation or used a restaurant recently or via takeout. Use the methods below to confirm.
1. Log in to your TableCheck account and check the payment history (for account holders)
After logging in, open the reservation list and check the payment history.
*If you did not log in, the payment history may not be displayed. It is recommended to check the reservation confirmation email.
2. Check the reservation confirmation email (for both account holders and non-account holders)
Check the payment information in the reservation confirmation email to confirm
which restaurant the payment was made at.
Please note that it could also be from a takeout order, not just a dine-in reservation.
Also, please check if you have received the reservation confirmation email, which is automatically sent from the send-only address "no-reply@tablecheck.com".
3. Check if someone in your family used it
Check if the charge could be from someone else in your family.
4. Check if you have a future reservation
There may have been a reauthorization. For reservations where card information is held (credit authorization obtained), reauthorization is automatically processed 40-41 days after the reservation was made. Please check if you have a reservation with a visit date 40-41 days after the reservation creation date.
Related Page: Why am I double-charged?
If none of the above applies and you suspect unauthorized usage, contact your credit card company immediately and report the suspicious transaction.
Q: I received an unexpected charge, but there is no reservation history in my My Page
A: If you made a reservation as a guest without logging into your TableCheck account, the reservation will not be linked to your My Page, and it will not appear in your reservation history. However, if the reservation was completed, a reservation confirmation email was sent. Please check if you received the confirmation email from "no-reply@tablecheck.com".
If you suspect unauthorized usage, immediately contact your credit card company and report the suspicious transaction.
Q: I received an unexpected charge. Could it be unauthorized usage?
A: If you have received an unexpected payment, check if you made a reservation or used a restaurant recently or via takeout. Use the methods below to confirm.