Cancellations can be made from the reservation confirmation page or TableCheck My Page. Depending on the timing, cancellation fees may apply based on the cancellation policy set by the restaurant you reserved at. Please review the cancellation policy before completing the cancellation process.
Related Page:Check Cancellation Fees
- Cancel from Reservation Confirmation Email/SMS
- Cancel from My Page
- Regarding Cancellation Fees When Using Vouchers(e-Ticket)
Cancel from Reservation Confirmation Email/SMS
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1. Open the reservation confirmation page from the confirmation email or SMS. Tap the [cancel] button on the reservation confirmation page. Email: Tap the [cancel] button. SMS: Tap the link to reservation details. Related Page:The Cancel Button is Not Displayed |
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2. The cancellation policy and voucher policy will be displayed. After reviewing the policy, select the reason for cancellation and tap the [Cancel Reservation] button. *The voucher policy will not be displayed if it does not apply. Depending on the timing, cancellation fees may apply based on the policy set by the restaurant. Related Page:The Cancel Button is Not Displayed |
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| 3. Once the cancellation is complete, a confirmation email/SMS will be sent. |
Cancel from My Page
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1. Tap [Vouchers] under [Account], and from the [Reserved] tab, select [Reservation details] for the relevant reservation. *A TableCheck account login is required. Related Page:Logging Into Your TableCheck Account *If you made a reservation without logging into your TableCheck account, you will not be able to view the reservation in My Page. Therefore, you need to link the reservation to your My Page. Related Page:Linking Reservations to Your TableCheck Account |
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| 2. The reservation confirmation page will open. Tap the [Cancel] button. | |
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3. The cancellation policy and voucher policy will be displayed. After reviewing the policy, select the reason for cancellation and tap the [Cancel Reservation] button. *The voucher policy will not be displayed if it does not apply. Depending on the timing, cancellation fees may apply based on the policy set by the restaurant. Related Page:The Cancel Button is Not Displayed |
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4. Once the cancellation is complete, a confirmation email/SMS will be sent. In My Page, the status will appear as [Cancelled] under [Past]. Related Page:How to Check Your Reservation History After cancellation, vouchers will be returned according to the voucher policy. When the cancellation policy is not violated: When the cancellation policy is violated: *Vouchers cannot be refunded in cash. |
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- The reservation date/time has passed, so cancellation is not possible.
- Cancellation may be restricted due to restaurant settings. (In this case, please contact the restaurant directly)
Regarding Cancellation Fees When Using Vouchers(e-Ticket)
For reservations without entering credit card information (excluding TCPay)
If the cancellation policy is not violated: No cancellation fee is charged, and the voucher is returned.
If the cancellation policy is violated: The cancellation fee is paid using the voucher purchase amount.
If the voucher purchase amount is insufficient to cover the full cancellation fee, the difference will be charged as usual.
For reservations where credit card information was entered
<Pre-authorization>
The difference between the menu amount selected at the time of reservation and the voucher purchase amount is pre-authorized.
<Pre-payment>
The difference between the menu amount selected at the time of reservation and the voucher purchase amount is pre-paid.
*Vouchers cannot be refunded upon cancellation.
Frequently Asked Questions
Q: What happens if a cancellation fee applies? How is the voucher handled?
A: The cancellation fee will be deducted from the voucher purchase amount. If the fee exceeds the voucher amount, the remaining balance will be charged.
Q: What happens to the cancellation fee if I do not enter credit card information at the time of booking?
A: If you cancel before a cancellation fee applies, the voucher will be returned. If a cancellation fee applies, it will be deducted from the voucher purchase amount.
Q: If a voucher is still valid, can I use it for another reservation?
A: Yes. If the voucher is still valid, you can use it for another reservation. Please note that usage is subject to the specific policy of the restaurant you are booking.
Q: I made a reservation using a voucher, but I canceled it. Since I do not plan to use the voucher at this restaurant in the future, can I get a refund?
A: Vouchers cannot be refunded in cash.
Depending on the type of voucher, it may also be usable at other locations. For details on applicable locations, please check the purchase confirmation email or the voucher details under [Vouchers] in My Page.
Q: What happens to the voucher if I need to cancel suddenly?
A: If the cancellation does not violate the cancellation policy: No cancellation fee will be charged, and the voucher will be returned.
If the cancellation violates the cancellation policy: The cancellation fee will be deducted from the voucher purchase amount. If the fee exceeds the voucher amount, the remaining balance will be charged.
Please note that vouchers cannot be refunded for cash.