This page provides an overview of how to make, change, and cancel reservations after purchasing a voucher.
- How to Use a Purchased Voucher(e-Ticket)
- How to change a reservation
- How to cancel a reservation and about cancellation fees
How to Use a Purchased Voucher(e-Ticket)
The method for using your voucher(e-Ticket) after purchase varies by restaurant. Please check the voucher purchase confirmation screen or the confirmation email for details.
- Online reservation
- Phone reservation
- Visit the restaurant directly (using the QR code)
- Send as a gift
How to change a reservation
For reservations made using a Voucher (e-Ticket), only the date/time and number of guests can be changed. Changes can be made from the reservation confirmation email or from My Page (if you reserved by logging in to your TableCheck account).
*Menu changes are not available. If the restaurant's settings prevent changes to the number of guests, please contact the restaurant directly.
How to cancel a reservation and about cancellation fees
You can cancel your reservation via the reservation notification email or from My Page (if you made the reservation while logged in to your TableCheck account). Cancellation policies vary by restaurant, so please be sure to review the details.
Frequently Asked Questions
Q: When is the voucher valid until?
A: Voucher expiration dates vary by type and restaurant. You can check the expiration date in your purchase confirmation email or on the [Vouchers] page in My Page after logging into your TableCheck account.
Related Page:How to View and Edit Your Account Information
Q: Do I need to make a reservation immediately after purchasing a voucher?
A: No. You can make a reservation at any time within the validity period. However, your preferred date and time may become fully booked, so we recommend booking as early as possible.
Q: Can I change my reservation any number of times?
A: There is no limit on the number of changes. However, depending on the cancellation policy, there may be a deadline for making changes.
Q: I made a reservation using a voucher. Is it possible to change my reservation?
A: Only the date/time and number of guests can be changed. Menu changes are not available, so please contact the restaurant directly.
*Depending on the restaurant's settings, you may not be able to change the number of guests, as the number of vouchers used may need to match the number of guests in your group (excluding children and infants).
Related Page:hanging Reservation Date, Time, Number of People, Menu, etc.
Q: What happens to my voucher if I cancel my reservation?
A: Whether the voucher can be reused depends on the restaurant’s rules and the payment method used when you made the reservation. Please check the cancellation terms.
Q: If I cannot use it within the validity period, can it be extended?
A: It cannot be extended. Please make sure to use it within the validity period.
Q: What should I do if I do not receive the voucher purchase confirmation email after buying a voucher?
A: Please check your spam folder. If you still cannot find it, confirm that there are no errors in the email address you entered. If the email address was entered incorrectly, please contact the restaurant where you made the reservation to correct the email address and request that the email be resent.
Related Page:Unable to Receive TableCheck Email Notifications
Q: I deleted the voucher purchase confirmation email.
A: Please contact the restaurant where you made the reservation and request that the email be resent.
Q: If I need to cancel on short notice, what should I do about the voucher?
A: If you cancel without violating the cancellation policy, no cancellation fee will be charged and the voucher will be returned. However, please note that vouchers cannot be refunded.
If the cancellation violates the policy, the voucher status will automatically change to “used” and will be applied toward the cancellation fee. If the voucher does not cover the full cancellation fee, only the remaining difference after deducting the voucher amount will be charged as usual.
Q: Can I use a voucher together with other coupons?
A: You cannot use discount coupons issued by the restaurant at the time of booking.
Please contact the restaurant directly to inquire whether you can use their coupons in combination with your voucher upon arrival.
Q: Can I use both TC Points and a voucher?
A: No, they cannot be used together. TC Points and vouchers cannot be combined, so please choose one or the other.